Protect Your Car or Motorcycle with
Breakdown Cover
Don’t get left stranded, get your car or motorcycle breakdown cover quickly
and easily for your peace of mind
Underwritten by
What is Breakdown Cover?
Breakdown cover is there to help you if your car or motocycle breaks down. It means you can call for help and we will send one of our Recovery Operators to attempt a fix at your location. If this is not possible, we will recover you to a nearby garage.
We offer breakdown cover for all types of cars and motorcycles, including electric and hybrid vehicles.
There are four levels of cover to cover you and your family and keep you moving.
Types of Breakdown Cover
UK Breakdown
You can choose between Local, Nationwide and Homestart cover
European Breakdown
Annual cover for Europe. Rescue, Onward Journey and Repatriation
What is covered? (UK Only)
Flat Battery
Cover
Flat Tyre
Cover
Mechanical & Electrical Breakdown
No Fuel
Cover
Accident
Cover
Fire
Cover
Theft or attempted theft
Vandalism
Cover
Misfuelling
Cover
Lost or Broken Keys
Our Breakdown Cover Services
There are a few different levels to choose from, so it’s important to understand how they differ so you can pick the right option for you:
Local Breakdown Cover
If your vehicle breaks down more than one mile from your home, we’ll provide roadside assistance to repair it at the roadside.
Can’t be repaired? We can take you and up to six passengers to a destination within a 20-mile radius.
Nationwide Breakdown Cover
If you breakdown by the side of the road, we will deploy one of our nationwide recovery operators who will attempt to fix your vehicle at the roadside, and if we can’t, we will take your vehicle to the nearest garage.
If they’re unable to repair your vehicle, one of the following solutions will be offered:
1: Nationwide Recovery – Driver and up to 6 passengers recovered to home or original destination.
2: Overnight accommodation – one night only.
3: 24 hour free UK hire vehicle.
Nationwide and Homestart
The nationwide and home start breakdown cover is our most comprehensive UK cover, which contains all the benefits of Local and Nationwide, plus assistance at your home address or within a mile of your home.
Nationwide, Homestart & European Breakdown
With our annual European breakdown cover, be sure you’ll be protected when driving in Europe.
You’ll get complete Nationwide and Homestart cover as above, as well as overseas breakdown cover in almost 50 European countries.
Get your free quote today
With My Compare Buddy, you can get a free Breakdown Cover quote within minutes
Frequently Asked Questions
Who are your breakdown policies underwritten by?
Our breakdown policy is underwrtitten by: Inter Partner Assistance S.A is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.
Inter Partner Assistance S.A. UK branch office address is 106-118 Station Road, Redhill, RH1 1PR
Inter Partner Assistance S.A. is part of the AXA Group.
What do I do if I've broken down?
In the event of your vehicle breaking down please call us on 0345 602 9761
Also please ensure you have your home postcode, breakdown policy number, vehicle details and registration number available
How do I cancel my policy?
Please contact us on 0330 057 3232 or email hello@mycomparebuddy.com
How do I renew my policy?
To ensure your vehicle is continuously covered for a breakdown we also operate an Auto Renewal feature where we will email you 21 days prior to your policy renewal and automatically renew your policy unless you opt not to. You can cancel this feature for free at anytime by contacting our Customer Service team on 0330 057 3223 (M-F 9am to 5pm)
What types of vehicles can't you cover?
Unfortunately, we cannot provide cover for:
Hire Cars
Taxis
Minibuses
Horseboxes
Limousines
Vehicles 14 years or over
What do I do if I'm not happy?
To make a general complaint about your policy or our service
Contact us with your policy number and contact details via 0330 057 3223 or hello@mycomparebuddy.com.
We’re available Monday – Friday between 9am and 5pm.
To make a complaint about the breakdown
You can contact us via 01737 815 023 or quality.assurance@axa-assistance.co.uk. We’re available Monday – Friday between 9am and 5pm. (Excluding bank holidays).
What if I’m not happy with your response to my complaint?
If you’re not satisfied with how we’ve resolved your complaint, you may be eligible to refer your case to the Financial Ombudsman Service for independent review.
You have six months from the date of our final response to refer your complaint to the Financial Ombudsman Service and this doesn’t affect your right to take legal action.
If we can’t resolve your complaint in the way that you wanted, you can refer to:
The Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR.
Tel: 0800 032 8000
Fax: 020 7964 1001
Email: complaint.info@financial-ombudsman.org.uk
You offer a breakdown policy with a Voluntary Excess – what does this mean?
We offer cover with or without a voluntary excess, which is an amount you will pay every time you make a claim and request assistance under the policy.
Choosing to add the excess will reduce the price of your policy but means you will pay £30 every time you breakdown before assistance is provided. If you do not add the excess the price of the policy will be higher but you will NOT pay any fixed contribution when you need assistance.
Payment will be taken by Credit or Debit card (apart from American Express) at the point you request assistance, if you are covered.